Privacy Policy

Last updated: August 10, 2026

At MUGORA, operated by FARUKIO LTD, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase through our online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

This website is operated by:

MUGORA
FARUKIO LTD
9 Craighall Avenue
Manchester, England
M19 2BR
United Kingdom

Email: shopify@farukioltd.com
Phone: +44 1612047622

For the purposes of applicable data protection legislation, FARUKIO LTD is responsible for the processing of your personal information in connection with our online store.

2. Information We Collect

When you use our website, place an order, contact us, or interact with our services, we may collect certain information.

This may include:

Personal and Contact Information

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number

Order Information

When you purchase products from us, we may collect information relating to your order, including:

• Products purchased
• Order number
• Order value
• Payment status
• Delivery information
• Returns and refund information

Payment Information

Payments made through our website are processed by third-party payment providers.

We generally do not directly store your complete payment card details. Payment information is handled by the relevant payment service provider in accordance with its own privacy and security practices.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location
• Pages visited
• Products viewed
• Time spent on our website
• Referring website
• Website interaction information

This information helps us understand how visitors use our website and improve the shopping experience.

4. How We Use Your Information

We may use your personal information for the following purposes:

• Processing and fulfilling your orders
• Processing payments
• Arranging delivery of your purchases
• Providing customer support
• Responding to enquiries
• Managing returns and refunds
• Communicating with you about your orders
• Improving our website, products, and services
• Preventing fraud and detecting security issues
• Maintaining the security of our website
• Complying with legal and regulatory requirements
• Sending marketing communications where you have provided appropriate consent

We will only use your personal information where we have a lawful basis to do so.

5. Legal Basis for Processing

Depending on the circumstances, we may process your personal information based on one or more of the following legal grounds:

• Contract: where processing is necessary to fulfil your order or provide services you have requested.
• Legal obligation: where we are required to process information to comply with applicable laws.
• Legitimate interests: where processing is necessary for the operation, security, improvement, and administration of our business, provided that your rights are not overridden.
• Consent: where you have given us permission to use your information for a particular purpose, such as certain marketing communications.

6. Shopify and Third-Party Service Providers

Our online store is powered by Shopify, which provides the e-commerce platform used to operate our store.

Shopify may process information relating to your use of our website, orders, payments, and other services in accordance with its own privacy practices.

We may also use trusted third-party service providers for services such as:

• Payment processing
• Order fulfilment
• Shipping and delivery
• Website analytics
• Fraud prevention
• Customer service
• Email communications
• Website security

These providers may have access to personal information only where reasonably necessary to provide services to us.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

Cookies may be used to:

• Keep products in your shopping cart
• Remember your preferences
• Improve website functionality
• Understand website traffic
• Analyse customer behaviour
• Provide relevant advertising where applicable
• Improve our marketing activities

You can control or disable certain cookies through your browser settings. However, disabling cookies may affect some features of our website.

8. Marketing Communications

Where permitted by law and where you have provided the appropriate consent, we may send you marketing communications about:

• New products
• Special offers
• Promotions
• Discounts
• MUGORA news and updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

9. Sharing Your Information

We do not sell your personal information to third parties.

We may share information with trusted service providers where necessary to operate our business, including payment processors, delivery companies, technology providers, analytics providers, and customer service providers.

We may also disclose personal information where required by law, legal proceedings, governmental authorities, or where necessary to protect our legal rights, customers, or business.

10. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain certain information for longer periods where required by law, for accounting and tax purposes, to resolve disputes, prevent fraud, or enforce our agreements.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

12. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on your circumstances and applicable UK data protection laws, you may have rights including:

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal information in certain circumstances.
• The right to restrict certain processing.
• The right to object to certain processing.
• The right to withdraw consent where processing is based on consent.
• The right to request information about how your personal information is processed.

To exercise any applicable rights, please contact us using the details below.

14. Children's Privacy

Our website is intended for general consumers and is not directed specifically at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

We recommend checking this page periodically for the latest version.

17. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise any applicable privacy rights, please contact us:

MUGORA
FARUKIO LTD
9 Craighall Avenue
Manchester, England
M19 2BR
United Kingdom

Email: shopify@farukioltd.com
Phone: +44 1612047622

We will review and respond to privacy-related enquiries within the timeframe required by applicable law.