Shipping policy

Shipping Policy

Last updated: August 10, 2026

At MUGORA, we aim to process and deliver your ceramic mugs and cups safely and efficiently. This Shipping Policy explains our delivery options, shipping costs, processing times, and other important information regarding your order.

1. Shipping Rates

We currently offer shipping to customers in the United Kingdom and internationally.

United Kingdom

Standard Shipping: £5

A flat shipping fee of £5 applies to orders delivered within the United Kingdom.

International Shipping

International Shipping: £10

A flat shipping fee of £10 applies to eligible international orders.

Please note that international delivery times may vary depending on the destination country, local postal services, customs procedures, and other circumstances outside our control.

2. Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully received.

Orders placed during weekends or public holidays may be processed on the next available business day.

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where tracking is available.

3. Estimated Delivery Times

Estimated delivery times are provided for guidance only and may vary depending on the destination and shipping carrier.

United Kingdom

Estimated delivery:

2–5 business days after dispatch

International

Estimated delivery:

5–15 business days after dispatch

International delivery may take longer due to customs clearance, local delivery services, public holidays, or other unforeseen circumstances.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

  • Full name
  • Street address
  • City
  • Postcode / ZIP code
  • Country
  • Contact telephone number where required

MUGORA is not responsible for delays or additional costs caused by incorrect or incomplete delivery information provided by the customer.

5. Tracking Information

Where tracking is available, tracking information will be provided to the customer after the order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been handed to the shipping carrier.

If your tracking information has not updated for a reasonable period, please contact us and we will assist you where possible.

6. International Customs and Import Charges

For international orders, the destination country may impose customs duties, import taxes, VAT, or other fees.

Unless otherwise stated at checkout, these charges are not included in our £10 international shipping fee.

Any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer.

Customs procedures may also cause additional delivery delays.

7. Delayed or Lost Packages

Although we work with shipping providers to ensure orders are delivered safely, delivery delays can occasionally occur.

Delays may be caused by:

  • Shipping carrier issues
  • Weather conditions
  • Customs processing
  • Public holidays
  • Incorrect delivery information
  • High shipping volumes
  • Other circumstances outside our reasonable control

If your order appears to be lost or significantly delayed, please contact us at shopify@farukioltd.com with your order number.

We will work with the relevant shipping provider to investigate the issue.

8. Damaged Items During Delivery

Our products are made from ceramic and are carefully packaged before dispatch.

If your mug or cup arrives damaged, cracked, chipped, or broken, please contact us as soon as possible.

Please provide:

  • Your order number
  • Photographs of the damaged product
  • Photographs of the packaging
  • A brief description of the damage

Please keep the product and packaging until we have reviewed your claim.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution in accordance with our Return and Refund Policy and applicable consumer law.

9. Returns and Return Shipping

If you wish to return an eligible product because you have changed your mind, please contact us before sending the item back.

Return shipping fee: £10

Unless the product is faulty, defective, damaged upon arrival, incorrectly supplied, or applicable law requires otherwise, the customer is responsible for the £10 return shipping cost.

Returned products must meet the conditions described in our Return and Refund Policy.

Please do not send a return to our business address without first contacting us and receiving return instructions.

10. Refunds

Once a returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

Where required by applicable UK consumer law, refunds will be processed within the applicable legal timeframe.

11. Contact Information

If you have any questions about shipping, delivery, or returns, please contact us:

MUGORA
FARUKIO LTD
9 Craighall Avenue
Manchester, England
M19 2BR
United Kingdom

Email: shopify@farukioltd.com
Phone: +44 1612047622

We will do our best to ensure that your MUGORA ceramic mugs and cups arrive safely and on time.