Terms of Service

Last updated: August 10, 2026

Welcome to MUGORA. These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Us

This website is operated by:

MUGORA
FARUKIO LTD
9 Craighall Avenue
Manchester, England
M19 2BR
United Kingdom

Email: shopify@farukioltd.com
Phone: +44 1612047622

Throughout these Terms, the words “we,” “us,” “our,” and “MUGORA” refer to FARUKIO LTD.

2. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use our website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorised access to our website or systems.
• Interfere with the operation or security of our website.
• Introduce viruses, malware, or other harmful material.
• Copy, reproduce, modify, or distribute our website content without permission.
• Use our website to infringe the rights of another person or business.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. Products

MUGORA specialises in ceramic cups, mugs, and related drinkware products.

We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions, capacities, and other information displayed on our website are accurate.

However, because ceramic products may be individually manufactured or finished, minor variations in:

• Colour
• Texture
• Glaze
• Pattern
• Shape
• Dimensions

may occur.

Such minor variations do not necessarily constitute a product defect.

4. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase.
• Discontinue products.
• Modify product specifications.
• Correct errors in product descriptions, pricing, or availability.

If a product you have ordered becomes unavailable after your order has been placed, we will contact you and may offer an alternative solution or provide a refund where appropriate.

5. Product Prices

All prices displayed on our website are shown in the currency indicated at checkout.

We reserve the right to change product prices at any time. Any price change will not affect an order that has already been accepted, except where an obvious pricing error has occurred.

We make reasonable efforts to ensure that pricing information is accurate. If an obvious pricing error occurs, we reserve the right to contact you before fulfilling the order.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After submitting your order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.

An order will be considered accepted when we confirm that the products have been dispatched or otherwise expressly confirm acceptance.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving suspected fraud, payment issues, incorrect pricing, product availability, or other legitimate reasons.

7. Payment

Payment must be completed using one of the payment methods available at checkout.

You confirm that:

• The payment information you provide is accurate and complete.
• You are authorised to use the selected payment method.
• The payment method belongs to you or you have permission to use it.

Payments may be processed through third-party payment providers. We do not generally store complete payment card details on our own systems.

8. Shipping and Delivery

We will arrange delivery to the address provided during checkout.

Delivery times shown on our website are estimates and may vary due to circumstances outside our reasonable control, including:

• Carrier delays
• Weather conditions
• Customs procedures
• Public holidays
• Incorrect delivery information
• Other unforeseen circumstances

You are responsible for providing accurate delivery information.

Once an order has been dispatched, tracking information may be provided where available.

For further information about returns and refunds, please see our Return and Refund Policy.

9. Returns and Refunds

Our returns and refund procedures are explained in our Return and Refund Policy.

Nothing in these Terms is intended to limit or exclude your statutory rights under applicable UK consumer protection law.

If a product is faulty, defective, not as described, or does not conform to the contract, you may have additional legal rights.

10. Damaged Products

Our products are ceramic and should be handled with care.

If your product arrives damaged, cracked, broken, or defective, please contact us as soon as reasonably possible after delivery.

We may request photographs of the product and packaging to help us investigate the issue and determine an appropriate solution.

11. Intellectual Property

All content on the MUGORA website, including but not limited to:

• Logos
• Brand names
• Product photographs
• Product descriptions
• Graphics
• Website designs
• Text
• Images
• Videos
• Layouts

is owned by or licensed to FARUKIO LTD and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, sell, or commercially exploit our content without our prior written permission.

12. User Reviews and Content

If we allow customers to submit reviews, photographs, comments, or other content to our website, you agree that the content:

• Is accurate to the best of your knowledge.
• Does not violate applicable laws.
• Does not infringe another person's intellectual property or privacy rights.
• Does not contain harmful, offensive, fraudulent, or misleading material.

We reserve the right to remove content that violates these requirements or is otherwise inappropriate.

13. Third-Party Services

Our website may use third-party services and applications, including payment providers, shipping providers, analytics services, advertising services, and other technology providers.

These services may have their own terms and privacy policies.

We are not responsible for the content, availability, or policies of third-party services that are outside our reasonable control.

14. Website Accuracy

We make reasonable efforts to keep the information on our website accurate and up to date.

However, we do not guarantee that all website content will always be:

• Complete
• Accurate
• Current
• Error-free
• Available without interruption

We reserve the right to correct errors and update website information at any time.

15. Website Availability

We do not guarantee that our website will always be available or operate without interruption.

Website availability may occasionally be affected by maintenance, technical problems, security issues, hosting problems, or circumstances outside our reasonable control.

16. Limitation of Liability

To the fullest extent permitted by applicable law, we will not be responsible for losses that are not reasonably foreseeable or that arise indirectly from your use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms limits or excludes liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of statutory consumer rights.
• Any other liability that cannot legally be excluded or limited.

17. Consumer Rights

If you are a consumer in the United Kingdom, you have legal rights relating to the quality, description, and suitability of goods you purchase.

These Terms do not affect your statutory rights.

Where there is a conflict between these Terms and mandatory consumer protection legislation, the applicable consumer protection legislation will prevail.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, services, or applicable laws.

The latest version will always be published on this page.

The “Last updated” date at the beginning of these Terms indicates when they were most recently updated.

20. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may also have additional rights under the mandatory consumer protection laws applicable to you.

21. Contact Us

If you have any questions about these Terms of Service, please contact us:

MUGORA
FARUKIO LTD
9 Craighall Avenue
Manchester, England
M19 2BR
United Kingdom

Email: shopify@farukioltd.com
Phone: +44 1612047622

MUGORA — Ceramic Cups & Mugs for Everyday Moments.